Privacy Policy

1. Introduction

Pro-Spec Interiors Ltd ("we", "us", "our") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal data when you visit our website or use our services. We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Data We Collect

We may collect and process the following types of personal data:

• Contact details: name, email address, phone number, and company details you provide via our contact form or by phone.
• Project details: information you share about your enquiry, project requirements, or business needs.
• Usage data: anonymous, aggregated information about how visitors use our website, such as browser type, pages visited, and time spent. This data is collected in a way that does not identify you personally — we do not use usage data to identify or track individual users (see our Cookie Policy).

3. How We Use Your Data

We use your personal data for the following purposes:

• To respond to your enquiries and provide quotes for our services.
• To deliver and manage projects you have commissioned.
• To comply with legal and regulatory obligations.

4. Legal Basis for Processing

We process your personal data under the following legal bases: (a) your consent; (b) the performance of a contract or pre-contractual steps you have requested; (c) compliance with a legal obligation; and (d) our legitimate interests in operating our business.

5. Data Sharing

We do not sell your personal data. We may share your data with trusted third parties where necessary, for example with suppliers or subcontractors involved in delivering your project. All third parties are bound by confidentiality obligations.

6. Data Retention

We retain your personal data only for as long as is necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements.

7. Your Rights

Under UK GDPR, you have the right to:

• Access your personal data
• Rectify inaccurate data
• Request erasure of your data
• Restrict or object to processing
• Data portability
• Withdraw consent at any time

To exercise any of these rights, please contact us using the details below.

8. Security

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or destruction. However, no method of transmission over the internet is 100% secure.

9. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us at david@pro-spec.co.uk or call 07792 241 331.